MyUS.com offers our members an exclusive U.S. mailing address. With their address, our members are able to receive any number of catalogs and magazines in addition to merchandise shipments. MyUS.com repackages and forwards these items to our members.
MyUS.com provides our members with a street address, not a P.O. Box. You will receive a complete street address with a unique suite number. Here is an example:

John Smith 1903 60th Place E. Suite M9999 Bradenton, Florida 34203

All U.S. shipping companies will be able to deliver to your MyUS.com address.
Yes, we will accept shipments to your MyUS.com address from any shipping company.
For express shipments, our primary courier is DHL. The transit time for customer shipments is typically 1-4 days. If you prefer, we can use Federal Express for express shipments.

If you order magazines through MyUS.com, we will process your order immediately. However, it will take 2-8 weeks for the magazine companies to begin sending your subscription.
MyUS.com gives our members complete flexibility with their shipment scheduling. When you begin your MyUS.com membership you will choose your shipping preferences during the sign-up process. You can even specify separate preferences for documents and merchandise.

Here are the standard options:

Hold:     We hold your items until you tell us to ship them.
Weekly:     We ship your merchandise once a week. You can even specify the day of week.
Biweekly:     We ship your merchandise every other week.
Monthly:     We ship once a month. You can skip months if you like.

If at any time you wish to change your shipping preferences, please let us know. We are here to serve you. Of course, you can change your preferences online at any time, day or night.
To save our customers money, we will always try to consolidate your items into one box, unless you instruct us otherwise. Our shipping rates (per pound) decrease as the box weight increases so it is almost always to your benefit to have one large box sent instead of several small boxes.
Yes. We can send your packages to you anywhere in the world. The shipping charges are based on the destination country.
We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us. It is our policy never to sell or give away any information about our customers.
Yes, you can sign up for additional names to receive packages or mail on your account. This is a great way for your family, friends and co-workers to save on shipping costs.

For Premium +Mail members there is a $20/name annual fee for this service, and each additional person must complete USPS Form 1583 and provide at least one form of photo identification.

For Premium members there is no charge for additional names, and Form 1583 is not required.
The membership includes your own online MyUS.com account and e-mail notification of all shipments and merchandise.

Please review our current membership options for MyUS.com at our Membership Page
We accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB credit cards. We use the credit card number you have on file with us for shipments as they are sent. If you wish to use a different card, just let us know in advance of your next shipment. Your yearly membership fee is automatically charged to your credit card on your renewal date. If you wish to make other payment arrangements for your membership renewal, please contact us before the renewal date.
If you are sending payment by Check or Money Order please use the information below. Please email us to let us know payment is being sent so we can note your account.

Mail all Checks or Money Orders payable to "MyUS.com" to the address below:

MyUS.com
Attn: Customer Service Dept
1899-1905 60th Place E.
Bradenton, Florida 34203

Important:

• Please reference your SUITE NUMBER and/or NAME on the check or money order so we know it is from you.
• Please e-mail MyUS.com as soon as the Check/Money Order is sent.

If you are sending a wire transfer to MyUS.com, please use the information below:


Important:

• You must reference your Suite Number and Name on the wire transfer.
• There is a $12 fee charged to receive each wire transfer.

Once you receive your MyUS.com address, contact your credit card company and add it as a secondary ship-to or secondary billing address. Now, when you make purchases from U.S. retailers, your shipping address will match your records on file with the credit card company.

All credit card companies should allow you to add the secondary address. If you encounter any difficulties, we suggest you speak to a manager at the card company. If you are still having trouble adding the address, please contact us for more suggestions.

You can also use our Personal Shopper service to purchase from U.S. retailers. With Personal Shopper, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card for the purchase. Get more information on our Personal Shopper service.
The published MyUS.com shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. These fees vary by country and they are not covered by MyUS.com. Please contact your local customs office for more information on duties or import fees.
Absolutely! You can buy from any retailers or individuals you wish. We developed our shopping page to make it easier for you to shop online. Do you like to shop on eBay? Please do! Many of our members have eBay shipments sent to their MyUS.com address.
Yes, we can do this for you. We can pay by company check. We also can use our PayPal account that is accepted by many eBay sellers.
You can log on to your MyUS.com account with a web browser at any time. Your online account gives you the complete status of your merchandise and shipments. Also, you will receive e-mail notification whenever you receive a package or when we send a shipment to you.
Yes! For Premium +Mail accounts, an officer of the company must sign the USPS Form 1583. Also, a photocopied picture ID for that person must accompany the form.
At this time we only offer US addresses in Florida.
The most common solution will be to clear or delete your cookies. Once you delete your cookies you may need to close all open browsers. Then open a new browser, browse to the sign in page, and sign in.

Other topics this solution applies too:

> After I log in I continue to get the log in prompt.
> My login information does not work.
> I have used the "forget password", and received my new password, but it does not
   work.

Add us to your Safe Sender list
Spam filters sometimes include mail you really do want. MyUS sends email alerts to our customers when they receive a package at their address, as well as alerts when their shipments leave MyUS, and other important communications. To ensure you receive all communications in your inbox, we recommend that you add our domain MyUS.com to your Safe Senders list.
Also referenced as "Switching memberships".
To switch your membership type, please do the following:

1. Sign in to the web site click here to Sign in.
2. Browse to “My Account”, click here to view 'My Account'.
3. Select the link “Switch Membership Type” from the “My Account Settings” list of items. Or Switch my suite now.
4. Follow the page instructions.

Here's how to submit a ship request:

1. Sign in to the web site click here to Sign in.
2. Select the package(s) you want us to ship.
3. If you do not want us to include any new packages that may arrive after you submit the ship request, please uncheck the box labeled INCLUDE ANY NEW MERCHANDISE.
4. If you want to upgrade to URGENT, please check the box for URGENT.
5. BEFORE you click SUBMIT SHIP REQUEST button, use the "Optional Shipping instructions" box to provide any additional instructions. Customs value, item description and special packing instrucions can be placed here.
6. Review your instructions.
7. Click on SUBMIT SHIP REQUEST.

Yes, once you receive your address it's ready to use. We will immediately begin accepting all of your merchandise and, for Premium +Mail accounts, your mail.

Note that with Premium +Mail accounts we cannot forward mail until we receive the USPS Form 1583 and at least one form of photo identification. United States federal law requires this.
Some stores require a telephone number where they can reach you about your order. Most accept the telephone number from your country.

For use with merchants who do not accept foreign telephone numbers, we provide a US telephone number for use by all our members: 941 538-6941. Calls to this number will not be answered, but since it's a working number (it will ring), merchants should accept it as valid for placing orders.

In addition, you can purchase a U.S. telephone number from MyUS.com or you can obtain a free or low cost U.S. telephone number from www.skype.com, www.magicjack.com, or www.j2.com.

Yes, you can sign up for additional names to receive packages or mail on your account. This is a great way for your family, friends and co-workers to save on shipping costs.

For Premium +Mail members there is a $20/name annual fee for this service, and each additional person must complete USPS Form 1583 and provide at least one form of photo identification.

For Premium members there is no charge for additional names, and Form 1583 is not required.
Yes, our customers are welcome to stop by at any time and pick up their mail. We charge a $15 pick up fee for the first pound, plus $1 for each pound thereafter.
All changes or updates for credit card information can be made in our member's area online. First login to your account at www.myus.com click the "My Account" tab at the top of the page, click on the billing information link, then fill out and submit the form.
If you have a credit on your account, we will always first apply that balance before charging your credit card on file, or requesting wire transfer or other funds.
Yes, we will charge $7.00 per package to split the contents of a package into two or more packages. We reserve the right to charge additional "Split Package fee" for requests which involve more than 5 individual items. The amount of the fee is subject to change.

The USPS Form 1583 is required for Premium +Mail customers. Standard and Premium members are not required to complete this form.
You can download this form in PDF format here: form-1583.pdf

Example of how this form should be completed

Upon completion of this form, mail it to us with a copy of your photo identification to:

MyUS.com Attention: Form 1583 1899-1905 60th Place E. Bradenton, Florida 34203

Acceptable Forms of Identification

- a photocopy of your driver's license
- government identification
- other credentials showing the applicant's signature and a serial number or similar that is traceable to the bearer
No, this is an optional field on the form.
Yes, you may email, fax or mail the USPS Form 1583. Our fax number is 941-827-2985.
The USPS Form 1583 must be signed by an officer of the company and a photocopied picture ID for that person must accompany the form.

The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:

1. Combustible/flammable items (paints, oils, lighters, perfume, nail polish)

2. Any type of pressurized can (hair spray, shaving cream, spray cans of any type)

3. Hazardous materials (matches, chemicals, explosives)

4. Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.

5. Agricultural products such as tobacco, plants and seeds.

6. Coffee

7. Perishable foods

8. Animals and products made with animal skin (furs)

9. Alcohol (MyUS.com can ship table wine in limited quantities to most countries except Muslim countries such as Saudi Arabia)

10. Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit

11. Lottery tickets and gambling devices

12. Prescription and/or veterinary medication

13. Pornography

14. Lock picking devices

15. Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue.

Here are two locations where you can find additional information:     DHL     UPS
As of June 2002 we are no longer permitted to ship hazardous materials. Some example items that cannot be shipped are hair spray, oils, spray paint, and any other flammable or pressurized merchandise. Full Details
No! Despite the fuel surcharges added by all major carriers, MyUS.com is not adding a fuel surcharge at this time, consistent with our policy of providing best possible value to our customers.

MyUS.com: 0% surcharge for shipments as of November 5, 2008

DHL: 11.5% surcharge for international shipments as of January 4, 2009
http://www.dhl-usa.com/CustServ/FuelSurcharge.asp?nav=FindServInfo/FuelSrchg

FedEx: 7.5% surcharge for international shipments as of January 5, 2009
http://www.fedex.com/us/services/fuelsurcharge.html

UPS: 7.5% surcharge for international shipments as of January 5, 2009
http://www.ups.com/content/us/en/resources/find/cost/fuel_surcharge.html

1. MyUS.com will provide the Member with a U.S. street address for his/her use in the U.S.A.



2. MyUS.com's services consist of receiving the Member's mail and merchandise, sorting it, packing it, transporting it to the Member's country and delivering it to the Member's specified local address during regular business hours.



3. MyUS.com cannot hold/store mail (letters, catalogs, magazines, and newspaper) exceeding the Member's 4 inch high mailbox. MyUS.com will notify the Member via e-mail once his/her mailbox is full, and the member will have 5 days to either request a shipment or contact MyUS.com to discard his/her mail. If no reply is received from the Member, then his/her mail will be shipped to the address on record.



4. Any charges generated directly from this activity, such as taxes, customs duties and service fees presently in effect or established in the future, will be the responsibility of the MyUS.com Member.



5. The MyUS.com Member authorizes MyUS.com to charge his/her credit card for Membership Dues, Shipping and Handling Charges, and charges for any Additional / Optional Services selected by the Member. If MyUS.com receives a chargeback for any previous valid charges, then the Member's account may be immediately terminated and all mail/packages will be returned to sender or properly discarded.



6. Shipping charges are based on weight, but Dimensional weight may apply on bulky, lightweight packages.



7. MyUS.com will allow active Premium and +Mail customers to store their merchandise for up to 45 days at no charge. After 45 days, customer agrees to pay storage fees of $5 per box plus $1 per pound per month. Storage is not available for Standard accounts.



8. Insurance costs for merchandise shipments are based on the Insured Value. Each $100.00 of insured value costs $2.00. MyUS.com Member's will receive $100.00 of FREE insurance on all merchandise shipped Express. In the event of a claim, the payment will be based on either the weight of the consignment and/or the amount or the percentage of the value that you have declared and will be subject to all of the terms and conditions of the shipping carriers airway bill(s)..



9. Either party may cancel this agreement with written notice (email, fax or letter). MyUS.com Members will receive a prorated refund on the unused portion of their Annual Membership Fee. Annual membership refunds are based on the monthly membership usage rate of $15 per month for "Merchandise and Documents" and $7 for "Merchandise Only" membership. Refunds will be processed within ten (10) business days of cancellation.



10. Monthly Membership Fees, Setup Fees and Magazine purchases are non-refundable. MyUS.com will have the option to return all packages/mail to the senders and/or discard the items for accounts which are cancelled. Shipping charges for non-members or cancelled customers are twice the rate of shipping prices listed on the myus website.



11. If a Member does not pay for services rendered for a period over 30 days, his/her membership may be cancelled by MyUS.com. All packages and mail may be returned-to-sender or discarded at the sole discretion of MyUS.com. Member forfeits all claims to items abandoned in his mailbox, once his Membership is cancelled.



12. Membership is automatically renewed unless the Member advises MyUS.com in writing he/she wishes not to renew their Membership.



13. There is no charge to maintain a Standard Account provided the suite receives or sends at least 1 package during a six month period. Standard Memberships are subject to an inactivity fee of $10 if no packages have been received or sent in the last 6 months.



14. Late Fees. All invoices past due over thirty (30) days will be assessed $10 plus 5% per month late fee. This fee will apply for each month an order is past due. Personal Shopper orders past due over 15 days will be assessed the $10 plus 5% late fee for each 15 days an order is past due.



15. Activation of your U.S. address and/or its use after the effective date hereof will represent your acceptance of this agreement and the authorization to charge your credit card for all your future charges.



16. MyUS.com reserves the right, at its sole discretion, to change, modify, or otherwise alter these terms and condition anytime. Please review the terms and conditions periodically. Your continued use of site following the postings of changes and/or modifications will constitute your acceptance of the re-terms and conditions.



17. Illegal activity is not permitted by MyUS.com. Any legal fees incurred by MyUS.com enforcing the laws of the U.S. against a customer or potential customer will be the financial responsibility of the customer. See below regarding Compliance and Indemnification.



18. Membership starts the day we receive your application. MyUS.com cannot send any shipments until the USPS Mail Forwarding Form 1583, or such other documentation MyUS.com requires is received in its entirety.



19. The MyUS.com Member is responsible for and warrants its compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which the MyUS.com Member shipment may be carried. This responsibility includes, without limitation, determining any and all applicable license requirements, including without limitation US Department of Commerce export licenses, US Department of State export licenses and any and all import license requirements of the destination country, and obtaining same. The MyUS.com Member agrees and acknowledges that the Member shall purchase any and all merchandise from United States sellers under an ex works agreement and that the MyUS.com Member agrees to furnish such information and complete and attach such documents as necessary to comply with any applicable laws, rules and/or regulations, including notifying the United States Principal Party In Interest, as defined by the United States Foreign Trade Statistics Regulations, in every transaction generated by Member of the ultimate destination of any items ordered by Member and gathering and providing to MyUS.com all required information for export purposes from the United States Principal Party in Interest including without limitation the Export Control Classification Number and, if a Shipper's Export Declaration (S.E.D.) is required, the USPPI's tax identification number.



20. Member represents and warrants that the Member is the end user of any and all merchandise that the Member requests shipped to Member's address and that any and all merchandise Member requests shipments will be used in the country that the Member requests shipment to and that Member will not re-export to a different destination.

MyUS.com Members must appoint MyUS.com as the agent for the MyUS.com Member for the performance of customs clearance, preparation of shipping documents, with full power of attorney to act as such an agent of the MyUS.com Customer to the extent allowed by law for the specific purposes enumerated in this Section, including without limitation preparation of a certificate of origin, an SED, airway bill or any onter document required to ship merchandise to Member. If a Shipper's Export Declaration (S.E.D.) is required, or preparation of a Certificate of Origin for goods manufactured and originating within the United States on behalf of the MyUS.com Member when one is required, MyUS.com will file the required export information on behalf of the MyUS.com Member as its agent pursuant to this section. The MyUS.com Member must acknowledge that it has a duty to and is solely liable for providing all information required by United States' laws and regulations, including without limitation, information required by 15 CFR sec. 30 and maintaining all records as required under the customs or other government agency laws; MyUS.com assumes no responsibility to act as a record-keeper or record-keeping agent for the either the Member or the USPPI. The Member is responsible to supply to MyUS.com all information regarding the USPPI, including its name and employer identification number (EIN), and the ECCN, Schedule B classification and all other information required under a routed export transaction as described in Title 15, Code of Federal Regulations, Part 30, the Foreign Trade Statistics Regulations (FTSR).

III. INDEMNIFICATION. The following is the indemnification required by MyUS.com from its members:

1. The MyUS.com Member agrees that it will remain liable for and indemnify, defend and hold harmless MyUS.com and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof forward, from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, and/or other costs (including attorneys' fees and court costs) arising by reason of the execution hereof or the consummation of the transactions contemplated hereby, including without limitation those arising from or relating to:



a. any negligent action or omission of Member or any of the Member's employees, contractors, agents or any other person acting under Member's supervision or control prior to, as of, or following the date hereof;


b. any inaccuracy or breach of any representation or warranty made by Member in this Agreement or any other document or instrument executed or delivered by Member in connection with this Agreement or any breach or non-performance of any covenant or agreement made by Company in this Agreement or any other document or instrument made by Member in connection with this Agreement;


c. MyUS.com's preparation, determination or execution of the documents (including international air waybills) or any other document necessary for transportation, including, but not limited to shipment addressing, routing, classification, licensing requirements, and value of goods/documents and value for carriage, except for claims arising solely from the gross negligence or willful misconduct of MyUS.com;


d. MyUS.com Member providing to MyUS.com any information or documents, including without limitation any inaccurate or false information or documents;


e. MyUS.com Member's failure to comply with the terms hereof or any U.S. or other jurisdiction's law applicable to the exportation or importation (into the destination country) of such shipments.


2. The Member acknowledges that the foregoing provisions are a material inducement to MyUS.com to and enter into this Agreement and the transactions contemplated hereby, and shall survive termination of this Agreement.



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